Privacy policy
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About Your Privacy and How Seriously We Take It
VegiVital values your privacy greatly. We only process data that is necessary for (improving) our services and handle the information we collect about you and your use of our services with care. We will never share your data with third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided through it by VegiVital. The effective date of these terms is August 2, 2022. When a new version is published, the validity of all previous versions expires. This policy describes what data we collect from you, how we use it, with whom and under what conditions we may share it with third parties. We also explain how we store your data, how we protect it from misuse, and what rights you have regarding the personal data you provide to us. If you have any questions about this privacy policy, please contact us.
About Data Processing
Below, you can read how we process your data, where we store it (or have it stored), what security techniques we use, and who has access to this data.
Webshop Software
Shopify
Our webshop runs on Shopify software. The personal data you provide to us in the context of our service is shared with this party. Shopify has access to your data to provide us with technical support but will never use your data for other purposes. Shopify is obliged to take appropriate security measures, including SSL encryption and a strict password policy. Shopify uses cookies to collect technical information regarding the use of the software, but no personal data is collected or stored. Shopify reserves the right to share collected data within its own group of companies to further improve its services.
Email and Mailing Lists
Klaviyo
Our website uses Klaviyo to manage email communications and send newsletters. Almost all confirmation emails you receive from our website are sent via Klaviyo’s servers, while other emails go through Shopify’s servers. Klaviyo will never use your name and email address for its own purposes. At the bottom of every email sent via our website, you’ll find an “Unsubscribe” link. Clicking this means you will no longer receive emails from us, though this may affect the functionality of our website. Your data is securely stored by Klaviyo. Klaviyo uses cookies and other technologies to track email engagement. Klaviyo reserves the right to use your data to improve its services and may share information with third parties in this context.
Payment Processors
Stripe (Shopify Payments)
We use Stripe to process payments in our webshop. Stripe processes your name, address, location, and payment details such as bank account or credit card numbers. Stripe has taken appropriate technical and organizational measures to protect your personal data. Stripe may use your data to improve its services and may share anonymized data with third parties for this purpose. These safeguards also apply when Stripe engages third parties. Stripe does not store your data longer than legally allowed.
Mollie
We also use Mollie for payment processing. Mollie processes your name, address, location, and payment details such as your bank or credit card number. Mollie has measures in place to protect your personal data. They may use your data to improve their services and can share (anonymized) data with third parties. All safeguards mentioned apply to third-party services used by Mollie. Mollie stores your data within the legally permitted time frame.
PayPal
We use PayPal to handle some payments. PayPal processes your name, address, location, and payment details such as your bank or credit card number. PayPal has taken appropriate measures to protect your data and may use it to improve their services. The same safeguards apply if PayPal uses third parties. PayPal stores your data within the legally permitted period.
Klarna
For certain payments, we use Klarna. Klarna processes your name, address, location, and payment data. Klarna has implemented safeguards to protect your personal data and may use it to enhance their services. All the aforementioned protections apply if Klarna engages third parties. Klarna stores your data within the legal time limits.
Shipping and Logistics
PostNL and DHL
When you place an order with us, we are responsible for delivering your package. For this, we use PostNL and DHL services. It is necessary to share your name, address, and location with these carriers to fulfill the agreement. If PostNL or DHL use subcontractors, your data may also be shared with them.
Invoicing and Accounting
ENTRPNR and Yuki
For managing our administration, we use ENTRPNR and Yuki. We share your name, address, and order details for the purpose of issuing invoices. Your personal data is securely transmitted and stored. ENTRPNR and Yuki have taken measures to protect your data from loss or unauthorized use. Both are obligated to treat your data confidentially and may only use it as described above.
Purpose of Data Processing
General Purpose
We use your data solely to support our services. This means the purpose of data processing is always related to the order you have placed with us. We do not use your data for targeted marketing. If we want to use your data to contact you in the future, we will explicitly request your permission. Your data is not shared with third parties except to fulfill legal or accounting obligations. These parties are bound by confidentiality agreements or legal duties.
Automatically Collected Data
Data collected automatically by our website is used to improve our services. This includes your IP address, browser, and operating system and is not considered personal data.
Cooperation in Fiscal and Criminal Investigations
In exceptional cases, VegiVital may be legally required to share your data for government tax or criminal investigations. In such a case, we will do everything possible within the law to resist the release of your data.
Retention Periods
We keep your data as long as you are our customer. If you indicate you no longer wish to use our services, we consider this a request to be forgotten. Due to legal requirements, we must retain invoices containing your data. We keep this data as long as legally required, but employees no longer have access to your customer profile or documents created based on your order.
Your Rights
Under applicable Dutch and European law, you have certain rights regarding the personal data processed by or on behalf of us. Below, we explain what these rights are and how you can exercise them. To prevent abuse, copies of your data will only be sent to your known email address. If you wish to receive data via another email or by mail, we will ask for proof of identity. We keep a record of completed requests, and for deletion requests, we log anonymized data. All copies are sent in a machine-readable format used in our systems.
Right of Access
You always have the right to access the data we process about you. You can submit a request, and we will respond within 5 working days with a copy of the data, including a list of processors with access to it and a classification of where we store it.
Right to Rectification
You have the right to correct inaccurate personal data. Submit your request, and within 5 working days, we will confirm the changes if your request is valid.
Right to Restrict Processing
You can request us to restrict the processing of your data. You will receive a confirmation within 5 working days if granted, and we will limit processing until you lift the restriction.
Right to Data Portability
You have the right to transfer your data to another provider. Submit a request, and if approved, we will send a copy of your data in a portable format. This may mean we can no longer continue to serve you if a secure database link is no longer possible.
Right to Object & Other Rights
You may object to the processing of your personal data. We will immediately stop processing pending assessment. If valid, we will cease processing permanently.
You also have the right not to be subject to automated decision-making or profiling. We do not process your data in such a way. If you believe otherwise, contact us.
Cookies
Google Analytics
We use cookies from Google (USA) as part of the “Analytics” service to understand how visitors use our site and to receive reports. Google may be legally required to share this data. We collect browsing behavior and share it with Google. Google may combine this with other datasets to track your internet behavior. They use this for targeted advertising (AdWords) and other services.
Third-party Cookies
If our site uses third-party software that sets cookies, this will be disclosed in this privacy policy.
Changes to This Policy
We reserve the right to change this privacy policy at any time. The most recent version will always be available on this page. If the changes affect how we process previously collected data, we will inform you by email.
Contact Information
VegiVital, part of EdenVitals B.V.
Stadionweg 150
1077SZ Amsterdam
Netherlands
Email: info@drinkvegivital.com